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Japan Emergency Contacts for International Residents — 110, 119 & More

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40 Essential Contacts

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40 contacts found

FIND (Federation of Inochi No Denwa)

Critical
Category: Health & Mental Wellness Region: Nationwide
Phone: 0120-783-556 Toll Free

Suicide Prevention Life Phone - toll-free telephone consultations is available on 10th of each month from 8 am to 8 am of the next day. Starting June 20, 2020, this toll-free telephone consultations is also available from 16 pm to 21 pm on everyday, for people who are in various difficulties and sufferings in the midst of COVID-19 pandemic. Phone Numbers for other languages: Tokyo English Inochi No Denwa 03-5774-0992 (English Only, 9:00 ~23:00) Yokohama Inochi No Denwa 0120-66-2477 (Spanish) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00 Yokohama Inochi No Denwa 0120-66-2488 (Portuguese) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00

Kokoro no mimi

High
Category: Health & Mental Wellness Region: Nationwide
Phone: 0120-565-455 Toll Free
Hours: 17:00-22:00 Mon & Tue; 10:00-16:00 Sat & Sun, Except Holidays

"Kokoro no Mimi" Telephone Consultation supports workers, their families, and designated HR personnel in charge of labor at their companies. Contact them about any mental health problems due to overwork, and to take advantage of their "stress check" program, started from Dec 2015. Your privacy will be strictly maintained.

Emergency Call for Fire, Ambulance or Emergency Rescue

Critical
Category: Emergency Services Region: Nationwide
Phone: 119 Toll Free 24/7
Hours: 24x7, 365d

Emergency Advisory Service for non-Emergency Inquiries

High
Category: Non-Emergency Consultation Region: Nationwide
Phone: #7119 24/7
Hours: 24x7, 365d

Poison Information Center

Critical
Category: Emergency Services Region: Nationwide
Phone: 072-727-2499 24/7
Hours: 24x7, 365d

24-hour poison control information center for accidental ingestion or exposure. Osaka: 072-727-2499 (24/7). Tsukuba: 029-852-9999 (9am-9pm daily).

Emergency Call to Police

Critical
Category: Emergency Services Region: Nationwide
Phone: 110 Toll Free 24/7
Hours: 24x7, 365d

Police Advisory Service for non-Emergency

High
Category: Non-Emergency Consultation Region: Nationwide

Emergency Call to Coast Guard

Critical
Category: Emergency Services Region: Nationwide
Phone: 118 Toll Free 24/7
Hours: 24x7, 365d

Police Consultation in English

High
Category: Non-Emergency Consultation Region: Tokyo Area
Phone: 03-3503-8484
Hours: 8:30-17:15, Mon-Fri

Foreign Residents Support Center "FRESC"

High
Category: Government Services Region: Tokyo Area
Phone: 0570-011000
Hours: 9:00-17:00, Except Holidays

FRESC in Yotsuya, Shinjuku Ward, Tokyo (in the Komore Yotsuya building), provides "one stop" consultation and assistance to foreign workers. Eight government-affiliated organizations including Immigration, Labor Bureau, JETRO and the Japan Legal Support Center, have offices there. Reception in 11 languages, despite a Japanese-only website as of 9 July 2020. Alternate phone number 03-5363-3013 for IP phones and overseas.

OFIX Osaka Foundation of International Exchange

High
Category: Government Services Region: Osaka Area
Phone: 06-6941-2297
Hours: 9:00-20:00 Mon & Fri; 9:00-17:30 Tue, Wed & Thu; 13:00-17:00 2nd & 4th Sun

Answering consultation questions for foreign residents in Osaka.

Yokohama City Foreign Residents Information

High
Category: Government Services Region: Kanagawa Area
Phone: 045-222-1209 Toll Free
Hours: 10:00-12:00, 13:00-17:00, Mon-Fri

Multilingual consultation service for foreign residents in Yokohama. Languages: English, Chinese, Korean, Spanish, Portuguese.

Disaster Voice Message

Critical
Category: Disaster Information Region: Nationwide
Phone: 171 Toll Free
Hours: Available during disasters. Testing on 1st and 15th.

Testing Availability Dates and Times: * 1st and 15th of each month: 0:00-24:00 * New years: 1 Jan 00:00~3 Jan 24:00 * Disaster prevention week: 30 Aug 9:00~5 Sept 17:00 * Disaster Prevention and Volunteer Week: 15 Jan 9:00~21 Jan 17:00

Road Problem Reporting

High
Category: Utilities Region: Nationwide
Phone: #9910 Toll Free 24/7
Hours: 24x7, 365d

NEXCO Highway Radio 1620 kHz

Normal
Category: Disaster Information Region: Nationwide
Hours: 24x7, 365d

From antennas installed along Expressways, Nexco provides road traffic information via AM radio broadcasting (on 1620 kHz) updated every 5 minutes.

Road Service (JAF)

Normal
Category: Utilities Region: Nationwide
Phone: #8139 24/7
Hours: 24x7, 365d

Time Announcement Service

Normal
Category: Utilities Region: Nationwide
Phone: 117 24/7
Hours: 24x7, 365d

Weather Announcement Service

Normal
Category: Utilities Region: Nationwide
Phone: 177 24/7
Hours: 24x7, 365d

Tokyo Electric Power Co. (TEPCO)

High
Category: Utilities Region: Tokyo Area
Phone: 0120-995-002 Toll Free
Hours: 9:00-17:00, Except Holidays

Inquiries related to power failures and electricity charges. 0120-995-002 is for "1st Area" in Tokyo only, so check website for other areas' phone numbers.

Tokyo Gas, Gas Leak Emergency

High
Category: Utilities Region: Tokyo Area

Tokyo Bureau of Waterworks Customer Service (Water Leak Emergency)

High
Category: Utilities Region: Tokyo Area
Phone: 03-5326-1101 24/7
Hours: 24x7, 365d

For questions in English, Chinese, Korean, Portuguese and Spanish, regarding fees, repairing water leaks or other problems. Dial 03-5326-1100 for Change of Address or Contract.

Tokyo Multilingual Call Center

High
Category: Government Services Region: Tokyo Area
Phone: 0120-142-142 Toll Free
Hours: 10:00-16:00, Mon-Fri

_New Service as of 2018_ 0120-805262(Chinese) 0120-805263(Korean)

Japan Helpline

High
Category: Support & Counseling Region: Nationwide
Phone: 0570-000-911 Toll Free 24/7
Hours: 24x7, 365d

Tokyo English Life Line (TELL) Counseling

High
Category: Health & Mental Wellness Region: Tokyo Area
Phone: 03-5774-0992 24/7
Hours: 9:00-23:00, 365d

Tokyo Rape Crisis Center

High
Category: Health & Mental Wellness Region: Tokyo Area
Phone: 03-3207-3692
Hours: Wed 18-21pm, Sat 15-18pm, Japanese only

The Tokyo Rape Crisis Center, established 1983, provides telephone counseling to female victims of sexual violence. The center never reveals the content of counseling under any circumstances to protect victims' privacy.

InterFM 76.1 MHz Radio Multi-language Disaster Information

Normal
Category: Disaster Information Region: Tokyo Area

JR-EAST customer center (Lost and Found)

Normal
Category: Transportation Region: Tokyo Area
Phone: 050-2016-1603
Hours: 10:00-18:00, Daily Except New Year’s holidays

Phone support service for foreign visitors lost-and-found provided in English, Chinese, and Korean.

Tokyo Metro Lost & Found Center

Normal
Category: Transportation Region: Tokyo Area
Phone: 03-5227-5741
Hours: 9:00-20:00, Daily

At Iidabashi Station (N10 on the Namboku Line)

Toei Transportation Customer Center (Lost and Found)

Normal
Category: Transportation Region: Tokyo Area
Phone: 03-3816-5700
Hours: 9:00-20:00, Daily

Haneda Airport (Lost and Found)

Normal
Category: Transportation Region: Tokyo Area
Phone: 03-5757-8107
Hours: 9:00-20:00, Daily

You can also fax to 03-5757-8219, 24x7, 365d, but the answer to your inquiry will be made during normal business hours only.

Narita Airport (Lost and Found)

Normal
Category: Transportation Region: Narita/Chiba
Phone: 0476-34-8000 24/7
Hours: 24x7, 365d

If you do know where you lost the article, please check the linked website for detailed info on more specific contact numbers.

Tokyo Metropolitan Police (Lost and Found)

Normal
Category: Transportation Region: Tokyo Area

Osaka City Disaster Prevention Portal

High
Category: Disaster Information Region: Osaka Area

Osaka City disaster prevention information including evacuation sites, hazard maps, and emergency preparations.

Kyoto City Disaster Prevention Portal

High
Category: Disaster Information Region: Kyoto Area

Kyoto City disaster information portal with evacuation centers, flood risk maps, and emergency alerts.

U.S. Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-3224-5000 Toll Free
Hours: 8:30-17:30, Mon-Fri

American Citizen Services: 03-3224-5000. After-hours emergencies: 03-3224-5000.

British Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-5211-1100 Toll Free
Hours: 9:00-17:00, Mon-Fri

Consular services for British nationals in Japan.

Canadian Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-5412-6200 Toll Free
Hours: 9:00-12:30, 13:30-17:30, Mon-Fri

Consular services for Canadian citizens. Emergency line: 03-5412-6200.

Australian Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-5232-4111 Toll Free
Hours: 9:00-12:30, 13:30-17:30, Mon-Fri

Consular assistance for Australian citizens. 24-hour emergency: +61 2 6261 3305.

France Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-5798-6000 Toll Free
Hours: 9:00-12:30, 14:00-17:00, Mon-Fri

Consular services for French citizens. Emergency line: 03-5798-6000.

Germany Embassy Tokyo

High
Category: Government Services Region: Tokyo Area
Phone: 03-5791-7700 Toll Free
Hours: 8:30-17:15, Mon-Fri

Consular services for German citizens in Japan.

On this page

Main Categories

  1. Emergency Services (110/119/118)
  2. Embassies and Consulates
  3. Public Services and Hotlines
  4. Medical and Health Services

About This Contact Directory

This directory was created to help international residents and visitors to Japan quickly find essential contacts during emergencies. It's designed as a resource that Japanese colleagues at global companies can share with their international coworkers.

How to Use This Directory

  1. Keyword Search: Search by organization name or phone number
  2. Category Filter: Choose from 10 categories including emergency services, embassies, public services
  3. Region Filter: Select from nationwide, Tokyo area, Osaka area, and more
  4. Priority Filter: Filter by critical (110/119), high, or normal priority
  5. Download: Export filtered results as CSV or vCard for your phone

Important Notes on Japan's Emergency System

  • 110 vs 119: Unlike unified emergency numbers (911, 112), Japan uses separate numbers for police (110) and fire/ambulance (119)
  • IP Phone Limitations: Many office phone systems cannot dial 110 or 119. Check your workplace emergency procedures
  • Public Phones: During disasters, public phones are the most reliable communication method (110/119 calls are free)
  • Multilingual Support: Many services offer support in English, Chinese, Korean, Spanish, and Portuguese
  • 24/7 Availability: Contacts marked with the 24/7 badge are available around the clock

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Telephone
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FAX
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