Japan Emergency Contacts for International Residents — 110, 119 & More
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40 Essential Contacts
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40 contacts found
FIND (Federation of Inochi No Denwa)
CriticalSuicide Prevention Life Phone - toll-free telephone consultations is available on 10th of each month from 8 am to 8 am of the next day. Starting June 20, 2020, this toll-free telephone consultations is also available from 16 pm to 21 pm on everyday, for people who are in various difficulties and sufferings in the midst of COVID-19 pandemic. Phone Numbers for other languages: Tokyo English Inochi No Denwa 03-5774-0992 (English Only, 9:00 ~23:00) Yokohama Inochi No Denwa 0120-66-2477 (Spanish) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00 Yokohama Inochi No Denwa 0120-66-2488 (Portuguese) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00
Kokoro no mimi
High"Kokoro no Mimi" Telephone Consultation supports workers, their families, and designated HR personnel in charge of labor at their companies. Contact them about any mental health problems due to overwork, and to take advantage of their "stress check" program, started from Dec 2015. Your privacy will be strictly maintained.
Emergency Call for Fire, Ambulance or Emergency Rescue
CriticalEmergency Advisory Service for non-Emergency Inquiries
HighPoison Information Center
Critical24-hour poison control information center for accidental ingestion or exposure. Osaka: 072-727-2499 (24/7). Tsukuba: 029-852-9999 (9am-9pm daily).
Emergency Call to Police
CriticalPolice Advisory Service for non-Emergency
HighEmergency Call to Coast Guard
CriticalPolice Consultation in English
HighForeign Residents Support Center "FRESC"
HighFRESC in Yotsuya, Shinjuku Ward, Tokyo (in the Komore Yotsuya building), provides "one stop" consultation and assistance to foreign workers. Eight government-affiliated organizations including Immigration, Labor Bureau, JETRO and the Japan Legal Support Center, have offices there. Reception in 11 languages, despite a Japanese-only website as of 9 July 2020. Alternate phone number 03-5363-3013 for IP phones and overseas.
OFIX Osaka Foundation of International Exchange
HighAnswering consultation questions for foreign residents in Osaka.
Yokohama City Foreign Residents Information
HighMultilingual consultation service for foreign residents in Yokohama. Languages: English, Chinese, Korean, Spanish, Portuguese.
Disaster Voice Message
CriticalTesting Availability Dates and Times: * 1st and 15th of each month: 0:00-24:00 * New years: 1 Jan 00:00~3 Jan 24:00 * Disaster prevention week: 30 Aug 9:00~5 Sept 17:00 * Disaster Prevention and Volunteer Week: 15 Jan 9:00~21 Jan 17:00
Road Problem Reporting
HighNEXCO Highway Radio 1620 kHz
NormalFrom antennas installed along Expressways, Nexco provides road traffic information via AM radio broadcasting (on 1620 kHz) updated every 5 minutes.
Road Service (JAF)
NormalTime Announcement Service
NormalWeather Announcement Service
NormalTokyo Electric Power Co. (TEPCO)
HighInquiries related to power failures and electricity charges. 0120-995-002 is for "1st Area" in Tokyo only, so check website for other areas' phone numbers.
Tokyo Gas, Gas Leak Emergency
HighTokyo Bureau of Waterworks Customer Service (Water Leak Emergency)
HighFor questions in English, Chinese, Korean, Portuguese and Spanish, regarding fees, repairing water leaks or other problems. Dial 03-5326-1100 for Change of Address or Contract.
Tokyo Multilingual Call Center
High_New Service as of 2018_ 0120-805262(Chinese) 0120-805263(Korean)
Japan Helpline
HighTokyo English Life Line (TELL) Counseling
HighTokyo Rape Crisis Center
HighThe Tokyo Rape Crisis Center, established 1983, provides telephone counseling to female victims of sexual violence. The center never reveals the content of counseling under any circumstances to protect victims' privacy.
InterFM 76.1 MHz Radio Multi-language Disaster Information
NormalJR-EAST customer center (Lost and Found)
NormalPhone support service for foreign visitors lost-and-found provided in English, Chinese, and Korean.
Tokyo Metro Lost & Found Center
NormalToei Transportation Customer Center (Lost and Found)
NormalHaneda Airport (Lost and Found)
NormalYou can also fax to 03-5757-8219, 24x7, 365d, but the answer to your inquiry will be made during normal business hours only.
Narita Airport (Lost and Found)
NormalIf you do know where you lost the article, please check the linked website for detailed info on more specific contact numbers.
Tokyo Metropolitan Police (Lost and Found)
NormalOsaka City Disaster Prevention Portal
HighOsaka City disaster prevention information including evacuation sites, hazard maps, and emergency preparations.
Kyoto City Disaster Prevention Portal
HighKyoto City disaster information portal with evacuation centers, flood risk maps, and emergency alerts.
U.S. Embassy Tokyo
HighAmerican Citizen Services: 03-3224-5000. After-hours emergencies: 03-3224-5000.
British Embassy Tokyo
HighConsular services for British nationals in Japan.
Canadian Embassy Tokyo
HighConsular services for Canadian citizens. Emergency line: 03-5412-6200.
Australian Embassy Tokyo
HighConsular assistance for Australian citizens. 24-hour emergency: +61 2 6261 3305.
France Embassy Tokyo
HighConsular services for French citizens. Emergency line: 03-5798-6000.
Germany Embassy Tokyo
HighConsular services for German citizens in Japan.
On this page
Main Categories
- Emergency Services (110/119/118)
- Embassies and Consulates
- Public Services and Hotlines
- Medical and Health Services
About This Contact Directory
This directory was created to help international residents and visitors to Japan quickly find essential contacts during emergencies. It's designed as a resource that Japanese colleagues at global companies can share with their international coworkers.
How to Use This Directory
- Keyword Search: Search by organization name or phone number
- Category Filter: Choose from 10 categories including emergency services, embassies, public services
- Region Filter: Select from nationwide, Tokyo area, Osaka area, and more
- Priority Filter: Filter by critical (110/119), high, or normal priority
- Download: Export filtered results as CSV or vCard for your phone
Important Notes on Japan's Emergency System
- 110 vs 119: Unlike unified emergency numbers (911, 112), Japan uses separate numbers for police (110) and fire/ambulance (119)
- IP Phone Limitations: Many office phone systems cannot dial 110 or 119. Check your workplace emergency procedures
- Public Phones: During disasters, public phones are the most reliable communication method (110/119 calls are free)
- Multilingual Support: Many services offer support in English, Chinese, Korean, Spanish, and Portuguese
- 24/7 Availability: Contacts marked with the 24/7 badge are available around the clock
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Related Pages
- Essential Apps Directory — Smartphone apps for emergencies and disasters
- J-ALERT System — Japan's nationwide instant warning system
- Emergency Information Home — Main emergency information page